BSNL unveils four new initiatives at IMC 2026: How Vaani, Bharat Sandesh and AI security could change telecom services - Zee Business
BSNL announced four new digital initiatives at IMC 2026 to improve customer support, network security, government messaging, and fibre infrastructure.
Reported by Zee Business · context written by Hushread
In brief
- BSNL introduced upgrades to its Vaani chatbot for better customer support and local network information in Indian languages.
- A partnership with Saptang Labs will bring AI-powered cybersecurity solutions to BSNL's telecom network.
- Bharat Sandesh, a new messaging platform, aims to improve two-way communication between citizens and government departments.
- BSNL and Fujitsu Japan are exploring a collaboration to use existing fibre infrastructure for an All-Photonics Network.
- Details about rollout timelines, specific features, and participating government departments are not yet available.
Timeline · 2 moments
BSNL partners with Saptang Labs and signs EoI with Fujitsu
ET Telecom ↗BSNL unveils four digital initiatives at IMC 2026
Zee Business ↗What happened
At the India Mobile Congress 2026, BSNL announced four major digital initiatives. These include enhanced customer support via the Vaani chatbot, a cybersecurity partnership with Saptang Labs, the Bharat Sandesh government messaging platform, and a potential fibre infrastructure collaboration with Fujitsu Japan. The announcements were made in New Delhi in the presence of key government officials, aiming to address customer support, network security, government communication, and digital infrastructure.
Why it matters
These initiatives could improve telecom services for BSNL's customers by making support more accessible, strengthening network security, and enabling better communication with government departments. Businesses and citizens who rely on BSNL's network may benefit from more reliable service, improved security, and easier access to government information. The impact will depend on how and when these projects are implemented.
How we got here
BSNL is a major state-owned telecom provider in India, serving millions of users. As digital services and security threats have grown, the need for improved customer support, stronger cybersecurity, and modernized communication tools has become more pressing. The company is seeking to keep pace with technological changes and the growing demand for digital infrastructure.
What happens next
It is expected that more details will emerge about the rollout, features, and participating departments as BSNL develops these initiatives. Customers and businesses should watch for announcements about availability, supported languages, and specific security measures.